Advance
Group

 

Multi Trade Engineers – South, Midlands, Manchester & Yorkshire

For further information please contact Aine at aine@advance.fm

 

Sub-Contractor Co-Ordinator (Part Time) – Maidstone, Kent
Quotes Co-Ordinator (Part Time) – Maidstone, Kent
For further information please email marketing@advance.fm

Drain
Services

Drainage Engineers – South East

Business Development Manager – South East

Drainage Estimator – South East

For further information please contact either Melissa or Amber at drainage@advance.fm

 

Drainage Works Estimator – Maidstone, Kent
For further information please email marketing@advance.fm

Helpdesk Admin
Full time

We are a Facilities Maintenance Contractor who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients.

We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.

The Role:

  • Handle incoming calls from clients, supply chain partners and field engineers.
  • Manage client work orders from initial enquiry to completion.
  • Plan engineer schedules to ensure efficient recovery of fixed labour costs.
  • Source and purchase materials necessary to complete work orders within budget.
  • Coordinator material and human resource to meet client timescales.
  • Maintain strong relationships with clients, supply chain partners and field engineers.
  • Work to ISO standards for all documentation processes.
  • Represent the organisation at client meetings and external events.
  • Demonstrate the core values and professionalism of the company.
  • Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.

Reporting to: Operations Manager

 

The Person:

  • Min 2 years’ experience in a Facilities Maintenance helpdesk environment
  • Great communication skills.
  • The ability to work to deadlines.
  • Ability to work under own initiative & self-motivate.
  • Keen eye for detail and organisation.
  • Team Player

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Work remotely: No

Job Types: Full-time, Permanent

Work Location: In person (ME16 0LL)

Pay: £22,000.00-£26,000.00 per year

To apply please email your CV to aine@advance.fm